Privacy Policy

1. Introduction

Click One MSP ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website clickonemsp.ca (the "Site") or use our services.

This policy applies to visitors and users in both Canada and the United States. By using our Site, you consent to the practices described in this policy.

2. Information We Collect

Personal Information You Provide

When you fill out a contact form, request an assessment, subscribe to our newsletter, or interact with our chat widget, we may collect:

• Full name
• Email address
• Phone number
• Company name and industry
• Service inquiry details
• Any additional information you voluntarily provide

Information Collected Automatically

When you access our Site, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent, and referring URLs
• Device identifiers

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and provide requested services
• To send you information about our services (with your consent)
• To improve our website and user experience
• To analyze usage trends and site performance
• To comply with legal obligations
• To protect against fraud or unauthorized access

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the Site to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Site.
• Functional Cookies: Remember your preferences and settings.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who help us operate our business (e.g., hosting, analytics, email services), bound by confidentiality agreements.
• Legal Compliance: When required by law, subpoena, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions and lead data are retained for up to 24 months after your last interaction with us.

7. Your Rights

For Canadian Residents (PIPEDA / BC PIPA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access your personal information held by us
• Request correction of inaccurate data
• Withdraw consent for data processing
• File a complaint with the Office of the Privacy Commissioner of Canada

For US Residents

Depending on your state of residence, you may have additional rights under state privacy laws (e.g., CCPA/CPRA for California residents), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your privacy rights

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: