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Real Estate 18 employees

Real Estate Group Cuts IT Support Response Time from Hours to Minutes

Help Desk SupportNetwork Infrastructure

6hrs to 9min

Response Time

Eliminated

Wi-Fi Issues

0 in 8 months

VPN Failures

3-4 est.

Recovered Deals

The Challenge

Cascade Real Estate Group had 18 agents and admin staff relying on a single break-fix IT vendor. Average response times were 6+ hours, Wi-Fi dropped during client showings, and the VPN failed constantly for remote agents. Agents were losing deals because they couldn't access the MLS system or transaction documents reliably.

Our Solution

Click One MSP replaced the break-fix model with unlimited managed help desk support, redesigned the office network with enterprise-grade Wi-Fi, deployed a reliable VPN solution for remote agents, and implemented proactive monitoring to catch issues before they affected staff.

The Results

Response times dropped from 6+ hours to an average of 9 minutes. Wi-Fi coverage issues were completely eliminated. Remote agents reported zero VPN failures in the first 8 months. The team estimated they recovered 3-4 deals that would have been lost to IT issues.

“Our agents actually enjoy calling IT support now. That says everything about how much things have changed since we switched to Click One MSP.”

Angela D. — Office Manager, Cascade Real Estate Group

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